About the role
Job Opening Customer Service Executive | E-commerce Process
Process: Voice + Email + Chat
Experience: E-commerce experience mandatory
Qualification: HSC / Graduate
Communication: Versant Level 4
Job Responsibilities:-
- Handle customer queries and concerns through voice, email, and chat channels.
- Provide prompt, accurate, and professional responses to customer queries.
- Assist customers with order-related queries, product information, delivery updates, returns, refunds, and other e-commerce-related concerns.
- Understand customer requirements and provide appropriate resolutions within the defined process guidelines.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Ensure proper documentation and updating of customer interactions in the system.
- Follow company policies, process guidelines, and quality standards.
- Escalate complex or unresolved customer issues to the appropriate department.
- Maintain professional communication and a customer-focused approach across all channels.
Candidate Requirements:-
- Candidates with mandatory e-commerce customer service experience are eligible.
- Minimum qualification: HSC / Graduate.
- Good verbal and written communication skills.
- Versant Level 4 communication proficiency required.
- Comfortable handling Voice, Email, and Chat processes.
- Candidates should be comfortable working in rotational shifts and rotational weekly offs.
- Strong customer-handling and problem-solving skills will be preferred.
Salary & Work Schedule:-
- CTC: 25,000 per month
- In-Hand: 21,000 per month
- Shift Window: 9:00 AM to 8:00 PM
- Weekly Off: Rotational
Interested candidates can apply now. Contact For more details
Contact us: HR Yash - 7030022363
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Credicus Business Services was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.