RemoteFull timeMid levelPosted today
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Roles and Responsibilities :
- Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
- Process customer requests, provide solutions, and escalate issues when necessary to ensure high levels of customer satisfaction.
- Maintain accurate records of all interactions with customers using CRM software for tracking purposes.
- Meet performance targets for call handling time, quality metrics, and first-call resolution rates.
Job Requirements :
- 1-4 years of experience in an international voice process or similar environment.
- Strong communication skills with excellent verbal fluency in English language.
- Ability to work on an inbound voice process with multiple priorities simultaneously.
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