About This Role
This customer support engineering role requires in-depth knowledge and experience to improve products or services by solving complex problems. The role involves working independently and acting as a resource for less experienced colleagues, while managing the order fulfillment process from forecast to shipment.
Responsibilities
- Work in cross-functional groups to translate customer sales orders into device delivery commitments within manufacturing business guidelines
- Work with Product Line Managers or Product Managers and Engineering to process non-standard requests (NSRs) from customers
- Interface with Operations Managers and coordinate communications of order shipment status and configuration changes between operations and account teams
- Communicate status and maintenance of commitments to customers, including source inspections
- Manage the order fulfillment process from forecast, manufacturing slot request, booking closure and shipment
- Initiate customer requested inside lead-time change requests for approvals
- Prepare clean booking checklist (CBC) to ensure all booking requirements (e.g., purchase orders, spec demonstration approvals (SDA), clarification letters) are complete
- Manage customer RMA communications process
- Escalate to management as needed to resolve booking or revenue issues
Requirements
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
- Explains difficult or sensitive information; works to build consensus
Benefits
- Supportive work culture that encourages learning, development, and career growth
- Programs and support that encourage personal and professional growth
Important Details
- Employee type: Assignee / Regular
- Relocation eligible: No
About the Company
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. They design, build and service cutting-edge equipment that helps customers manufacture display and semiconductor chips. Applied Materials is the foundation of the global electronics industry, enabling technologies like AI and IoT.
