Customer Support Engineer

About This Role

This role plays a key part in advancing business priorities by delivering high-impact work across your area of expertise. You will provide service support to customers, encompassing system commissioning, system breakdown repairs, and preventative maintenance.

Responsibilities

• Provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support
• Generate a close working relationship with the customers to enable the company to sell its product portfolio
• Provision of feedback enabling the pro-active identification of product and business process improvements
• Timely completion of all field reports
• Lift 50 lbs. overhead occasionally
• Lift 50 lbs. frequently
• Bend from the waist
• Lift items overhead safely
• Work on hands and knees or on their back while servicing equipment
• Bend and twist to gain access to service the equipment
• Read and interpret schematics
• Read and interpret signs, placards and manuals
• View the full color spectrum
• Work standing at the system in up to 2-hour intervals
• Perform a system chamber clean which requires removing all chamber components such as turbo pump, source parts, and electrode
• Perform a chamber clean with the use of scotch brite to scrub the chamber walls
• Reassemble the cleaned chamber parts and achieve an acceptable chamber LUR
• Work autonomously
• Work in a product wafer fab clean room environment
• Troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level

Requirements

• Solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment
• Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level
• Working knowledge of MS DOS, Windows software as well as MS Office products
• Excellent communication and customer interfacing skills
• Good organizational skills
• An adaptable approach to working hours, locations and conditions
• A flexible approach to work responsibilities, enabling both independent and team working
• Ability to work alone or unsupervised for extended period, often in difficult conditions
• A systematic and logical approach to problem solving
• Master's Level Degree and 0 years related work experience; or Bachelor's Level Degree and related work experience of 2 years