About This Role
This role plays a key part in advancing business priorities by delivering high-impact work across your area of expertise. You will provide service support to customers, encompassing system commissioning, system breakdown repairs, and preventative maintenance.
Responsibilities
- Provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support
- Generate a close working relationship with the customers to enable the company to sell its product portfolio
- Provision of feedback enabling the pro-active identification of product and business process improvements
- Timely completion of all field reports
- Lift 50 lbs. overhead occasionally
- Lift 50 lbs. frequently
- Bend from the waist
- Lift items overhead safely
- Work on hands and knees or on their back while servicing equipment
- Bend and twist to gain access to service the equipment
- Read and interpret schematics
- Read and interpret signs, placards and manuals
- View the full color spectrum
- Work standing at the system in up to 2-hour intervals
- Perform a system chamber clean which requires removing all chamber components such as turbo pump, source parts, and electrode
- Perform a chamber clean with the use of scotch brite to scrub the chamber walls
- Reassemble the cleaned chamber parts and achieve an acceptable chamber LUR
- Work autonomously
- Work in a product wafer fab clean room environment
- Troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level
Requirements
- Solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment
- Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level
- Working knowledge of MS DOS, Windows software as well as MS Office products
- Excellent communication and customer interfacing skills
- Good organizational skills
- An adaptable approach to working hours, locations and conditions
- A flexible approach to work responsibilities, enabling both independent and team working
- Ability to work alone or unsupervised for extended period, often in difficult conditions
- A systematic and logical approach to problem solving
- Master's Level Degree and 0 years related work experience; or Bachelor's Level Degree and related work experience of 2 years
Benefits
- Participation in performance incentive programs
- Medical, dental, vision, life, and other voluntary benefits
- 401(K) including company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits including an employee assistance program (EAP)
- Paid time off and paid company holidays
- Family care and bonding leave
Important Details
- Travel: >50% of time to support the customer base as required
About the Company
KLA provides advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, the company seeks perfection at the most fundamental level of matter in the universe. KLA is committed to advancing innovation through responsible AI.
