Customer Success Partner Expert

About This Role

This role is pivotal in scaling customer success through SAP's partner ecosystem, acting as a trusted advisor to help partners build and mature their customer success capabilities. The position involves owning the partner engagement end-to-end, orchestrating adoption, consumption, and renewal motions across the customer lifecycle, and driving them forward with partners and SAP teams. It suits a professional with a deep understanding of partner-led business models and how they scale customer value, combining SAP HCM solution expertise with significant experience in Customer Success or post-sales engagement.

Responsibilities

• Shape how SAP scales customer success through its partner ecosystem
• Act as a trusted advisor to partners, helping them build and mature their customer success capabilities
• Own the partner engagement end to end, orchestrating adoption, consumption, and renewal motions across the customer lifecycle
• Drive customer success motions forward with partners and SAP teams alike
• Use business insights to anticipate opportunities and risks early, and to define where and how to act
• Help design and evolve partner enablement programs that build scalable customer success capabilities aligned with SAP’s cloud strategy
• Bring together colleagues across partner management, sales, and customer success, aligning them around shared priorities
• Cover the UKI Market Unit primarily, as part of a regional EMEA team
• Shape broader ecosystem initiatives across markets

Requirements

• Proven track record in the SAP ecosystem or a comparable enterprise software partner model
• Deep understanding of how partner-led business models work and how they scale customer value
• Solid SAP HCM solution expertise
• Significant experience in Customer Success or post-sales engagement, ideally in a role where outcomes were owned rather than tasks
• Ability to read business indicators and customer signals with confidence, and turn them into a clear plan of action
• Comfortable engaging partner leadership and senior SAP stakeholders
• Ability to influence through credibility and insight rather than authority
• High degree of autonomy
• Ability to bring structure to complex and ambiguous situations
• Knowledge of when to lead and when to bring others in
• International or regional experience
• Skills: agentic AI day-to-day practice, context engineering, AI-assisted automation and prototyping, AI adoption capability, AI output quality assurance, business acumen, influencing, strategic thinking, complex problem solving, emotional intelligence

About the Company

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives. As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.