Customer Success Manager - SAP Academy for Customer Success - Hybrid

About This Role

Being a Customer Success Manager (CSM) at SAP involves directly guiding customers through their journey with SAP solutions. The CSM aims to boost customer satisfaction, retention, renewals, references, and upsells for Cloud products within their designated solution portfolio. This role is part of a 10-month learn-apply program within the SAP Next Gen - Academy for Customer Success, designed for early career talent.

Responsibilities

• Successfully complete a 10-month learn-apply program, which includes classroom and field phases with your CSM team, enhancing your support in this critical customer-facing function
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field, with opportunities to work both behind the scenes and directly with customers
• Move into a direct customer-facing CSM role in your market upon successful completion of the program, continuing to receive mentoring and coaching support to accelerate your growth

Requirements

• 2

-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management

• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity
• A cooperative and productive approach to working relationships, internally and externally
• A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries
• Proficiency in English to engage with our global network
• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment
• Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement
• A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results-oriented approach and the courage to take initiative