Customer Success Manager, Fashion & Fitness

About This Role

Coordinating vendor relationships and executing tactical business plans are the core of this Customer Success Manager role, which directly impacts customer experiences on Amazon's retail platform. This position focuses on supporting vendor growth through data-driven execution and relationship building, offering a strong foundation for career growth in customer success and vendor management, with guidance provided while building towards independent delivery.

Responsibilities

• Coordinate vendor initiatives and execute tactical business plans that support growth and improve customer experience
• Analyze performance metrics and learn to develop data-driven recommendations that drive adoption and ROI
• Build collaborative relationships with vendors, serving as a reliable point of contact for day-to-day needs
• Advise vendors on utilizing Amazon tools, policies, and programs while escalating blockers and risks appropriately
• Identify opportunities to improve team processes and contribute to operational efficiency
• Leverage internal AI tooling to drive efficiencies and expedite problem solving
• Review vendor performance data and prepare summaries for team discussions
• Collaborate with teammates to resolve vendor inquiries and coordinate solutions
• Participate in vendor meetings, managing agendas and driving detailed discussions
• Support project execution by tracking status, identifying blockers, and escalating roadblocks
• Contribute to team knowledge-sharing sessions and process documentation

Requirements

• Experience with MS Office Professional Suite, including Microsoft Excel to manipulate and analyze data
• Experience prioritizing and managing time effectively in dynamic environments
• Bachelor's degree
• 3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent)
• Demonstrated analytical and problem-solving capabilities
• Excellent written and verbal communication skills

Nice to have:

• Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools - Tableau, Quicksight, etc.
• Experience using data and metrics to improve processes and customer satisfaction
• 4+ years of relevant vendor/client-facing experience
• Experience in retail, e-commerce, or technology industries
• Background in project coordination or operational support
• Leverage internal AI tooling to drive efficiencies and expedite problem solving

About the Company

Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors, aiming to make Amazon the retailer of choice. AVS focuses on accelerating vendor growth, driving higher vendor satisfaction, and building sustainable, efficient e-commerce partnerships. As a Customer Success Manager, you serve as the hub of vendor interactions with Amazon, providing troubleshooting, high-level analysis, and joint business planning.