About This Role
This role involves guiding clients through their journey with Harvey and defining the future of work at top enterprises and leading law firms. Based in the Sydney office, you will be the face of Harvey for strategic APAC accounts, ensuring clients adopt and derive maximum value from the technology. You will act as a trusted advisor, deeply integrating Harvey into business processes and workflows.
Responsibilities
- Lead strategic implementation: Drive the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of AI solutions across large, complex enterprise and law firm accounts
- Own the client relationship: Serve as the primary contact for your accounts with a prescriptive, consultative approach, acting as a thought partner to deliver a superior customer experience
- Drive enablement and product evangelism: Evangelise the power of LLMs as you meet with and enable end users to adopt Harvey on a daily basis until it becomes a "must-have" product
- Manage success metrics and customer health: Leverage adoption rates, utilisation metrics, and other KPIs, supported by analytics and feedback, to maintain satisfaction and ensure readiness for renewal and expansion
- Grow and retain revenue: Partner with Sales to renew existing revenue and expand each account year over year, encouraging users and stakeholders to become Harvey advocates within their organisations
- Close the feedback loop: Relay client insights back to internal Product and GTM teams, aiding the continuous improvement of our product and services
Requirements
- Experience in Enterprise SaaS, legal (big law), or top-tier management consulting, with direct experience managing large-scale technology projects
- Excellent communication and strategic planning skills, with the ability to influence stakeholders at various levels
- A results-driven approach, with the ability to ruthlessly prioritise competing tasks and demanding customers seamlessly
- Consultative communication, enterprise account management, executive stakeholder engagement, and customer journey mapping capabilities
- Comfort driving adoption of complex AI/LLM tools, and experience using data and CS platforms (e.g., Catalyst, Salesforce, or similar) to track KPIs and inform success planning
- A collaborative, team-first mentality; described as committed, collaborative, and proactive
Benefits
- Structured hybrid working arrangement: 3 days in our Sydney office, 2 days working from home
- Health Coverage: Fully covered private hospital insurance, plus extras for dental, optical, physio, mental health, and more
- Family & Fertility Support: Support for fertility treatments, adoption, and surrogacy through Carrot
- Retirement & Security: Comprehensive coverage designed to support your long-term well-being
- Paid Leave: Paid annual leave, sick leave, and fully paid parental leave for all parents
- Wellness & Perks: Daily in-office lunch, wellness memberships through Wellhub, and monthly commuting support
- Professional Development: Annual support for courses, certifications, conferences, and books
- Remote Work Allowance: Monthly support for home office, internet, and phone expenses
- Harvey Holiday: After four years, enjoy a four-week paid sabbatical to rest, travel, or explore new experiences
Important Details
- Work eligibility: Must have valid Australian work rights; Harvey does not currently offer visa sponsorship for this role
About the Company
At Harvey, the company is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
