About the role
Please Quote Reference Number 18215
**- Love helping families thrive and customers succeed.
- Enjoy software, problem-solving and working with data.
- Mostly WFH, with Fridays in our Newmarket office**
Enrolmy is looking for a Customer Success Manager to join our close-knit Global Customer Success team.
We build software used by out-of-school-care and holiday programmes to manage enrolments, bookings, payments and communication with families. Our goal is simple: help providers spend less time on admin and more time with the kids in their care.
About the role
This is a varied customer-facing role where you'll work across customer support, onboarding, relationship management and reporting.
You'll:
- Resolve customer queries and manage support tickets, working with internal teams when needed.
- Onboard and train new customers and support the handover from Sales.
- Build relationships with enterprise clients and support regular client meetings.
- Gather customer feedback and work with the Product team on improvements and new features.
- Track customer success metrics and use data to identify trends and opportunities for improvement.
About you
We're looking for someone who is customer-focused, organised, curious and comfortable with both people and data.
You'll ideally have:
- Experience in customer success, customer support, account management or a similar client-facing role.
- Excellent written and verbal communication skills.
- Strong problem-solving and organisational skills.
- A willingness to learn and work collaboratively across teams.
- SaaS/software experience is an advantage.
- Experience with ticketing systems such as Jira is an advantage.
You might be someone who enjoys solving a customer problem one minute and digging into the data to understand a bigger trend the next.
Why join Enrolmy?:
- Mostly work from home, with Fridays in our Newmarket office.
- Part Time or Full Time hours for the right candidate.
- A supportive and collaborative team.
- A varied role where your ideas and feedback can genuinely influence our product and processes.
- The opportunity to work on software that makes a real difference to educators, children and families.
Ready to join us?
If you're a people-focused problem solver who enjoys software and wants a role with variety, we'd love to hear from you.
Please apply with your CV and a covering letter explaining why you're interested in the role and what you could bring to Enrolmy.
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