Customer Success Manager, DX

About This Role

This Customer Success Manager role involves partnering with DX's customers to drive engineering transformation using the company's platform. You will manage an important segment of customers through implementation, rollout, and eventual renewal, focusing on ensuring product utilization, business alignment, and supporting high-value use cases.

Responsibilities

• Become a product expert and a master of the customer success process
• Own the full customer lifecycle, from implementation to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
• Create and maintain a customer success plan, tracking success initiatives
• Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
• Identify and resolve potential renewal challenges to ensure a high renewal rate
• Establish DX as a key strategic driver of the prospect's business goals, leading them to integrate DX insights into their company workflows
• Arrange and conduct Executive and C-level services-related discussions according to the account strategy
• Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support
• Collaborate closely with all functions of the business to ensure customers are successful
• Proactively track and report key account metrics to measure success and identify areas for improvement

Benefits

• Benefits, bonuses, commissions, and equity
• Health and wellbeing resources
• Paid volunteer days

About the Company

Atlassian helps teams all over the planet advance humanity through the power of software, with a mission to unleash the potential of every team through open work. Atlassians can choose where they work – whether in an office, from home, or a combination of the two.