About This Role
This Customer Success Manager role drives annual revenue growth and transforms vendor partnerships into strategic advantages. The person in this role directly influences the success of major retail brands, impacts millions of customer experiences, and plays a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Responsibilities
- Drive the growth strategy for vendor accounts through operational excellence and strategic planning
- Deliver data-driven recommendations to optimize vendor performance and maximize mutual growth on Amazon
- Manage the complete product lifecycle, ensuring relevant selection, and implementing strategic growth strategies to enhance brand visibility and improve conversion rates
- Lead cross-functional initiatives, collaborating with internal teams to identify growth opportunities and drive business results
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities, assess P&L impact, and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
Requirements
- Project management experience
- Proficiency in data visualization tools
- Experience managing multiple stakeholder relationships
- Background in process improvement or operational excellence
- Experience in retail, e-commerce, or technology industries
- Experience using Microsoft Excel to analyze data and apply best practices to assess performance drivers
- Experience working with large, complex data sets
- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
- Bachelor's degree or equivalent
- Experience in relationship management
- 3+ years of vendor or client-facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
