Customer Success Manager

About This Role

This customer success manager role focuses on proactively driving new product attachment and building strong relationships with existing customers through onboarding, up-selling, and cross-selling. You will act as an advocate for the customer internally, ensuring a positive experience, while also identifying growth opportunities. The role involves following a defined methodology to understand customer needs and effectively communicate the value of Datadog products.

Responsibilities

• Partner with the sales team to ensure a smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry out the full sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Requirements

• A strong communicator with excellent attention to detail
• Motivated by building long-term and long-lasting relationships
• Driven by the opportunity to make a visible impact with your work
• 5+ years of experience in a customer account facing role
• Customer-minded, always aiming to provide the most value possible
• Excited by working in an ever-evolving and fluid solution focused environment
• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross-sell activities
• Proven track record of achieving account expansion targets, with success measured by the growth and retention of a portfolio of accounts.

Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

About the Company

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.