Customer Success Manager

About This Role

This Customer Success Manager role is key to customers' digital transformation journeys, focusing on understanding business objectives, project priorities, and consumption outcomes. The role involves orchestrating the adoption journey to optimize experiences with Hewlett Packard Enterprise's portfolio, proactively guiding customers to amplify consumption, achieve increased metering outcomes, and realize maximum value from their investment.

Responsibilities

• Partner with HPE account teams' strategic customers to understand their business objectives, project priorities, and consumption outcomes
• Orchestrate customers' adoption journey to optimize their experiences with HPE's portfolio
• Proactively guide customers in amplifying the consumption of HPE solutions
• Ensure customers achieve increased metering outcomes and realize maximum value from their investment
• Deliver enjoyable experiences for customers throughout their journey with HPE, from onboarding to activation, to the adoption of HPE's offerings, as well as advocacy
• Drive increased workload-led consumption, higher revenue outcomes, overall account growth, and customer loyalty
• Maximize the value of as-a-service offerings within the HPE portfolio
• Guide customers to succeed in achieving their business objectives and outcomes
• Engage and manage the post-sales relationship with customers
• Identify and help close opportunities that expand HPE’s portfolio reach within each customer
• Deliver incremental business value and an outstanding experience
• Contribute to the development of innovative principles and ideas
• Successfully operate in complex disciplines
• Provide highly innovative solutions
• Lead large, cross-division functional teams or projects that affect the organization's long-term goals and objectives
• Participate in cross-division, multi-function teams
• Provide mentoring and guidance to lower-level employees
• Routinely exercise independent judgment in developing methods, techniques and criteria for achieving objectives
• Develop strategy and set functional policy and direction
• Act as a functional manager within area of expertise

Benefits

• Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
• Investment in personal and professional development

Important Details

• Work format: Remote/Teleworker (primarily work from home)

About the Company

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. They help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, enabling them to turn insights into outcomes at speed.