Customer Success Engineer, Workspace (Japanese, English)

About This Role

This Customer Success Engineer role focuses on digital workplace transformation, acting as a trusted advisor to customers to help them maximize value from Google's productivity and collaboration tools. You will manage a portfolio of accounts, partnering with customers to align their business needs with success accelerators and acting as a solution subject matter expert to define strategy and deliver priority accelerators as part of a customer transformation plan.

Responsibilities

• Partner with account teams and executives to develop strategic, technical plans that help customers achieve business objectives
• Guide executive stakeholders through organizational changes, designing optimal enablement and adoption strategies to maximize Google Workspace's value
• Collaborate with customers to identify success services, developing implementation plans that track objectives, milestones, risks, and metrics
• Serve as a digital productivity and collaboration expert, providing executive and practitioner-level thought leadership
• Drive successful onboarding and adoption of Google Workspace solutions across a portfolio of accounts

Requirements

• Bachelor's degree or equivalent practical experience
• 6 years of experience in creating roadmaps with customer stakeholders to help manage solution adoption and business value
• Experience supporting enterprise customers in Infrastructure as a Service (IaaS), Platform as a Service (PaaS), or Software as a Service (SaaS)
• Experience managing technology and digital transformation programs for external customers, utilizing cloud-based solutions for productivity and workplace solutions
• Ability to communicate in English and Japanese fluently to interact with internal and external stakeholders

Nice to have:

• Master's degree in a Management, Technical, or Engineering field
• Experience leading or project managing workplace productivity and collaboration programs in large enterprise organizations
• Experience working with enterprise and solution architects to define future states of the roadmap to deliver to customers
• Experience collaborating with channel partners and system integrators, with knowledge of the Google Cloud ecosystem
• Customer-facing work experience, including C-level governance and reporting
• Excellent communication, presentation, and program management skills, with the ability to communicate fluently in Chinese to interact with external stakeholders

About the Company

Google Cloud accelerates every organization’s ability to digitally transform its business and industry, delivering enterprise-grade solutions that leverage Google’s cutting-edge technology. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.