Customer Success Associate

About This Role

This hybrid role combines customer support with light administrative and project coordination responsibilities, acting as the bridge between the company and its clients. The Customer Success Associate ensures smooth communication, high satisfaction, and operational coordination for customers using innovative smart technology products and services.

Responsibilities

• Respond to customer inquiries via email and phone in a timely and professional manner
• Troubleshoot product-related issues and provide first-level technical support
• Coordinate technician visits and schedule on-site installations or service appointments
• Serve as the point of contact between customers and internal teams, helping to monitor and follow up on project timelines
• Maintain accurate records of customer interactions and service requests
• Prepare and update simple internal reports or documentation when needed
• Assist with customer onboarding and education on how to use the smart systems
• Gather customer feedback and escalate product-related suggestions to the relevant teams

Requirements

• Legally eligible to work in Canada
• Fluent in English
• Strong communication, organizational, and interpersonal skills
• Problem-solving mindset and ability to multitask under pressure
• DCS / DEC (preferred)
• Customer support experience: 1 year (preferred)

Nice to have:

• Other language skills (French, Mandarin)
• Experience in customer service, administration, or scheduling
• Multilingual

Benefits

• Paid training and full support from an experienced team
• Clear career development path, including promotion opportunities
• A dynamic, inclusive workplace culture in a fast-growing industry
• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Vision care

Important Details

• Start Date: As soon as available

About the Company

We are a fast-growing technology company based in Canada, dedicated to providing innovative smart technology products and services.