Customer Success

About This Role

Joining Anthropic's Customer Success team as an early Singapore-based Customer Success Manager means pioneering the future of enterprise AI adoption. This role involves being a strategic partner and trusted advisor to complex customers across ASEAN, helping them leverage the full potential of all Claude capabilities, including Claude Enterprise, Claude Code, and the API. You will develop genuine partnerships, gaining a deep understanding of business objectives, strategic direction, AI vision, and technical needs.

Responsibilities

• Build trusting, strategic relationships with customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
• Become an expert in Anthropic's products across API, Claude Enterprise, and Claude Code, understanding the technical nuances and best practices for each to guide customers to the right solutions
• Leverage deep knowledge of the customer and regional nuances to proactively drive usage planning, understanding current and future consumption/adoption and how it creates realized value for the customer
• Monitor usage patterns and identify optimization opportunities, proactively addressing under utilization across both consumption-based and seat-based products to drive full value from contracted commitments
• Serve as the customer's thought partner, enhancing their knowledge of Claude products by socializing Anthropic's product roadmap, driving awareness on new products and engaging Product PMs as the voice of ASEAN and broader APAC customers
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics to build compelling internal business cases for continued and expanded investment
• Identify potential use cases and lines of business not currently onboarded, partnering with customers to discover new applications for Claude across different departments, teams, and workflows
• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations, including Train the Trainer programs, Center of Excellence

About the Company

Anthropic's mission is to create reliable, interpretable, and steerable AI systems that are safe and beneficial for users and society. The team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.