Customer Service Supervisor

About This Role

This role involves assisting with the scheduling and supervision of Store Support Team Members and the day-to-day flow of the department. You will support the Store Support Team Leader and Associate Team Leader(s) to ensure the smooth operation of the Store Support Team. You will also ensure a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times.

Responsibilities

• Supervise and delegate tasks to Team Members
• Work with the Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover
• Assist in training new Team Members, utilizing learning checklists and training materials
• Keep all cases and shelves clean, well-stocked, and properly rotated
• Resolve difficult customer situations
• Ensure all necessary breaks are given
• Communicate team concerns to the Team Leader and Associate Team Leader
• Communicate attendance issues or concerns to Team Leader and Store Leadership
• Set and achieve the highest standards of retail execution
• Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintain awareness of customer flows and needs and direct Team Members as necessary to satisfy and delight customers; respond promptly to customer needs and questions
• Select, train, develop, mentor, motivate, and counsel Team Members in a manner that sustains a high-performance team and minimizes turnover
• Provide timely, thorough, and thoughtful performance evaluations
• Consistently communicate and model WFM vision and goals

Requirements

• Extensive knowledge of Store Support team procedures and policies
• Capable of teaching others in a positive and constructive manner
• Demonstrated advanced product knowledge, maintains awareness of new products
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Advanced knowledge of regulatory and safety policies and procedures
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate
• Proficiency with email, Microsoft Office, and operations-related applications
• 12+ months retail experience

Benefits

• "Whole Benefits" package with a wide range of benefits for Full and Part-Time Team Members
• Eligibility for a store discount
• Paid time off
• Financial wellness programs