About the role
Job Description: Customer Service Staff
Reporting: CS Manager
TASKS – ACTIVITIES – RESPONSIBILITIES
- Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently;
- Consult and answer customer questions;
- Record and manage customer information and constantly update it on the database system;
- Building relationships with customers based on focusing on customer needs and wants and closing sales;
- Co-ordinate the activities of the Customer Service team; provide support and advice to team members;
- Supporting team member to push audit report with auditor in case of late KPI;
- Evaluate customer feedback and identify ways to maximize customer satisfaction;
- Calculating and submit sub fee, OT of auditor/ sub-contractor.
CANDIDATE PROFILE
- Bachelor’s degree in English, Business Admin or Technical major
- At least 1-2 years working experience as Customer Service/ Admin position or relevant
- Effective team co-ordination and leadership skills
- Customer orientation and ability to adapt/respond to different types of character
- Ability to multi-task, prioritize, and manage time effectively
- Good command of English
TECHNICAL AND PROFESSIONAL SKILLS
- Good English skills (writing and speaking)
- Good social communication skills
- Clear voice and cheerful character
- Possess sound judgement, analytical skills and tenacity
- Problem solving with a high level of commercial awareness
- To understand complex operations from a broad perspective
BENEFITS
- Social insurance, personal medical insurance, Aon accident & health care insurance 24/24, annual health check
- 13th salary, salary review per year, bonus
- Annual leave with pay: 15 -18 days/year + 5 sick leave/ year
- Phone allowance, taxi card,…
- Training & Development Activities: Professional Training, Soft-skill training, Awareness training (ISO 9001, 14001...)
- Participate in events with company such as Year end party, Outing trip, Family day. Environment day
- Gifts voucher on public holidays (Tet holiday, Independence Day, Hung King, Labor Day, Mid autumn..)
- Birthday gifts and shorter working time on birthday
- Opportunity to experience a professional, multinational working environment, & exposure to the European standard working style from a French company.
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