About the role
Job Summary
Are you passionate about helping people and solving problems? We are looking for enthusiastic and customer-focused individuals to join our team as a Customer Service Specialist supporting the Taiwan market. No prior experience is required as comprehensive training will be provided.
In this role, you will interact with customers via phone, email, and chat, assisting them with inquiries and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries through phone, email, chat, or social media channels.
- Provide accurate information regarding products, services, and company policies.
- Resolve customer issues promptly and professionally.
- Escalate complex cases to the appropriate team when necessary.
- Maintain accurate records of customer interactions in the system.
- Achieve individual and team performance targets, including quality and customer satisfaction metrics.
- Deliver excellent customer service while adhering to company standards and procedures.
- Participate in training and coaching sessions to enhance skills and product knowledge.
Requirements
Must-Have Qualifications
- Fresh graduates are encouraged to apply.
- Minimum SPM/STPM, Diploma, Degree, or equivalent qualification.
- Ability to communicate fluently in Traditional Mandarin and English (spoken and written).
- Strong communication and interpersonal skills.
- Positive attitude and willingness to learn.
- Good problem-solving and critical-thinking abilities.
- Basic computer literacy and ability to navigate multiple systems.
- Able to work on rotational shifts, weekends, and public holidays if required.
Preferred Qualifications
- Customer service, retail, hospitality, or internship experience is an advantage.
- Experience living, studying, or working in Taiwan is a plus.
- Familiarity with customer support platforms and CRM tools is advantageous.
What We Are Looking For
- Customer-centric mindset
- Strong communication skills
- Team player with a positive attitude
- Adaptable and resilient in a fast-paced environment
- Passion for delivering exceptional customer experiences
What We Offer
- Comprehensive training provided
- Career development and progression opportunities
- Attractive salary package and performance incentives
- Friendly and inclusive work environment
- Exposure to global clients and international business operations
- Fresh graduate mentorship and coaching programs
Join us and kick-start your career in a dynamic global BPO environment while supporting customers across the Taiwan market!
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