About the role
About Our Client:
The organization operates within the software industry, providing technology solutions designed to meet the needs of its clients. It focuses on delivering reliable software products and responsive customer support to help clients address business challenges and achieve successful outcomes.
About the Opportunity:
The Customer Service Specialist serves as a primary point of contact for customers, resolving inquiries and providing support related to the organization’s software products. This role contributes to customer satisfaction and retention by delivering timely, accurate, and professional assistance while identifying opportunities to improve the overall customer experience.
Responsibilities:
• Respond promptly and professionally to customer inquiries through phone, email, and chat.
• Diagnose and troubleshoot software issues, escalating complex cases to the appropriate teams when necessary.
• Guide customers through product features, updates, functionality, and best practices.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Follow up with customers to confirm issue resolution and satisfaction.
• Identify recurring customer concerns and trends in feedback and recommend product or service improvements.
• Maintain up-to-date knowledge of software products, features, updates, and relevant industry developments.
• Collaborate with internal teams to resolve customer issues and improve support processes.
• Manage multiple customer requests while prioritizing urgent or time-sensitive matters.
Requirements:
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 1–3 years of customer service experience, preferably within the software or technology industry.
• Strong written and verbal communication skills.
• Proficiency with CRM software and Microsoft Office Suite.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent attention to detail and patience when assisting customers.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Ability to work independently while collaborating effectively with internal teams.
• Strong customer service orientation and commitment to customer satisfaction.
Pay Range and Compensation Package:
• Competitive salary based on experience and qualifications.
• Performance-based bonus opportunities.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at TalentHop was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.