About the role
Responsibilities:
- Facilitate key actions with tenants, including meetings with representatives regarding their experiences.
- Monitor and respond to feedback and customer queries promptly; manage service recovery for inconveniences.
- Maintain a lobby presence during peak hours to assist tenants and visitors.
- Conduct visits to properties and shared spaces, showcasing the buildings and amenities.
- Update information regarding the buildings and nearby amenities for onboarding and visitor assistance.
- Collaborate with a team to engage the community and contribute to tenant retention initiatives.
- Build relationships with tenants, prospects, and industry professionals to support programming efforts.
- Execute agreed-upon customer service standards, including onboarding and service feedback processes.
- Participate in activities that inspire community development.
Requirements:
- Minimum Diploma in any discipline.
- At least 5 years of experience in customer service or concierge roles.
- Previous experience in the airlines or hospitality industry is preferred.
- Strong interpersonal skills and high empathy towards others.
- Excellent verbal and written communication abilities.
- Event management and project coordination skills are advantageous.
- Professional and cheerful demeanor with the ability to maintain a high level of service.
- Strong multitasking abilities and a responsible approach to task completion.
Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)
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For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at sg.dataprotection@persolapac.com.
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