Customer Service - Self Storage Manager

About This Role

Working independently at multiple locations, the Self Storage Manager assesses customer storage needs, sells packing and moving supplies, and ensures units are ready to rent. This role involves both indoor and outdoor tasks, including daily unit inspections and maintaining property cleanliness.

Responsibilities

• Work independently at multiple locations
• Assess customer storage needs and make suggestions, including selling packing and moving supplies
• Conduct daily storage unit inspections to confirm inventory and availability
• Audit cash drawers and make bank deposits
• Help keep customers current with payments and make reminder and collection calls when required
• Perform cleaning and daily maintenance tasks, including sweeping/mopping interior areas and maintaining exterior grounds/curb appeal clean and free of debris

Requirements

• Experience in customer service-centered sales environments, including retail, restaurant, fast food, or other service-based companies
• Valid driver’s license
• Ability to utilize own vehicle to travel between different work locations and/or while conducting other work-related business
• Ability to transport, lift, and move items weighing up to 35 pounds
• Ability to walk in and around facilities, spending up to 50% of time in outdoor environments, including climbing stairs and opening large doors

Benefits

• Flexible and full-time schedules available
• Medical, dental, vision insurance
• 401k with match
• Paid time off
• Sick time
• Flex spending
• Company-paid life and accidental death insurance
• Exclusive vendor discounts
• Mileage reimbursement for work-related travel
• Performance-based bonuses

Important Details

• Schedule: between 9:30 AM and 6:00 PM (weekends until 5:00 PM)

About the Company

Public Storage is the self-storage industry leader, recognized as a Great Place to Work, and ranked in the top 5% for Work Culture and top 10% for Diversity and Inclusion.