About the role
Title: Customer Service Representative
Location: Charlotte NC 28202 -Hybrid (3 days in office and 2 from home)
Duration: 6 months - Contract
Responsibilities:
- Handle inbound/outbound calls related to potential fraud and suspicious banking activity.
- Review accounts, transactions, ACH reports, negative balances, and fraud alerts to identify potential risks.
- Conduct detailed research and document findings accurately.
- Execute fraud mitigation strategies to prevent losses to the bank and customers.
- Collaborate with Risk, Compliance, Legal, and other internal teams as needed.
- Provide excellent customer service to customers impacted by potential fraud.
- Ensure compliance with established bank policies and procedures.
Qualifications:
- 1+ year of experience in retail banking; bank fraud experience preferred.
- 1+ year of customer service or call center experience preferred.
- Knowledge of fraudulent banking transactions and fraud investigation processes.
- Experience with tools such as Salesforce, WebCSR, FraudNet, or LexisNexis is preferred.
- Strong verbal and written communication skills.
- Excellent organizational, time management, and multitasking abilities.
- Ability to manage a high-volume call environment while maintaining attention to detail.
Please attach your updated resume to this email
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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