About the role
Location: Penang Georgetown, Livingston tower
Job Type: Full-time
Language Requirement: Chinese + Good English
Industry: Customer Support / BPO
Shift: Rotational shift within 9am - 10pm, 5 working days in a week
earliest: 9am - 6pm; latest: 1pm - 10pm
Compensation: Competitive Salary + Language Allowance + Health Benefits
Salary Package: Basic up to RM 3,600 + language allowance RM 300
Key Responsibilities
Handle customer inquiries via voice, email, and chat in Chinese
Provide accurate information, guidance, and follow-up on patient cases and service requests
Ensure timely resolution of queries while maintaining high customer satisfaction
Document interactions in CRM systems accurately and thoroughly
Coordinate with internal teams and escalate cases when necessary
Requirements
Fluent in Mandarin + English
Good English communication skills (for internal communication and training)
Previous experience in call center, or customer service is a plus
Excellent communication and interpersonal skills
Willingness to work on night shifts, including weekends and public holidays
Currently based in Malaysia or open to relocating in Malaysia
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