The Customer Service Representative and Inside Sales Representative sells the organization's products and services to prospective and established customers. This role involves handling customer needs through various channels, answering questions, creating solutions, and ensuring a smooth sales process, while also meeting established sales quotas.
Responsibilities
Help the Division deliver on its sales, including new business, by maintaining accounts through active communication of new product launches, services, supplies, and new product sales or discounts via outbound calls
Provide excellent customer service via face-to-face interactions, phone calls, and emails
Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accuracy of information entered to guarantee correct item(s) are ordered
Recommend alternate products based on cost, availability, or specifications as needed
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Coordinate with manufacturing, sales, distribution, and vendors regarding shipments
Generate new and repeat sales by providing product and technical information in a timely manner
Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction
Provide accurate information regarding availability of in-stock items
Assist customers with warranties and returns
Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies
Coordinate problem resolution with appropriate departments
Train new customer service and inside sales representatives
Periodically reach out to customers to determine satisfaction with the organization, products, and services
Maintain records and prepare reports on sales activities
Expand knowledge of HVAC products and keep current with latest trends within the industry
Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible
Understand and follow work instructions, operating procedures, and company policies
Participate in additional projects/activities to support ongoing business needs
Requirements
Extensive knowledge of HVAC equipment/products is required
General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications
Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
Good phone etiquette and email etiquette
Ability to deal with high-volume customer traffic
Effective verbal skills – must be able to explain fairly technical parts of information clearly
Written skills – must be able to effectively and timely communicate via email with customers and accurately input orders
Effective organizational skills and time management skills including ability to prioritize and multi-task
High level of attention to detail and accuracy
Ability to establish positive working relationships with internal and external customers and employees
Ability to use good judgment and strong work ethics and integrity on the job
Ability to understand and follow procedures, work instructions, and company policies
1-3+ years of progressive sales experience
High School diploma or GED equivalent
Legally authorized for employment in the United States
Nice to have:
1-3+ years in the HVAC industry preferred
Some college preferred
HVAC certification preferred
Benefits
Benefits are effective on day one for all full-time direct hires
Training programs are available to help guide team members and develop new skills
Growth opportunities
Part of a Global Company backed by Daikin Industries, Ltd.
About the Company
Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for its branch operations group.
