Customer Service Representative - Help Desk
Tharp Consulting
About the role
Role Overview Provides desktop and operational support to site and remote offices, assisting with hardware, software, and network troubleshooting.
Key Responsibilities
- Install, configure, and maintain desktops, laptops, printers, scanners, and remote access devices.
- Support various PC operating systems and diagnose user issues.
- Use remote desktop tools for remote support and document resolutions.
- Assist with network and telecommunications troubleshooting.
- Support project transitions and maintain workstation images.
- Collaborate with team members and manage support tickets efficiently.
- Provide excellent customer service and follow established procedures.
Qualifications & Skills
- Minimum one year of customer service experience.
- Strong communication, problem-solving, and analytical skills.
- Ability to work independently and in teams.
- Detail-oriented, organized, and adaptable.
- Proficient in Microsoft Office; government support experience preferred.
- Must pass vetting process.
Additional Info: Works within assigned schedules, handles routine tasks, and maintains documentation. All candidates should demonstrate flexibility, attention to detail, and customer focus.
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