Customer Service Representative - Full-Time
Tharp Consulting
About the role
Role Overview Provide technical support for web-based tools via high-volume inbound calls, troubleshooting and resolving issues to ensure efficient user experience.
Assist clients and advisors by explaining policies, systems, and procedures clearly.
Identify, diagnose, and escalate complex technical problems to appropriate teams.
Develop expertise in web-based systems, processes, and best practices, continually enhancing knowledge.
Manage a high caseload, maintaining accurate records and communicating issue statuses effectively.
Educate users on new tools and procedures to promote self-service.
Serve as a key resource for troubleshooting usability issues and managing web-based tool changes.
Strong communication, troubleshooting, multitasking skills, and high-speed internet access are required.
Preferred experience includes customer service and familiarity with multiple operating systems and browsers.
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Questions, answered
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