Customer Service Representative - Driving
Tharp Consulting
About the role
Role Overview: The Customer Service Representative - Driving provides exceptional customer support at parking facilities, assisting with automated payment systems, directing traffic flow, and resolving customer inquiries and complaints. They ensure facility cleanliness, conduct audits, handle transactions, and give parking rate quotes.
Key Responsibilities: Assist customers with parking services, maintain cleanliness, monitor pay-in lanes, provide directions, and perform audits. Handle cash and electronic transactions accurately, ensure a professional appearance, and support management in daily operations.
Qualifications & Skills: High School diploma or equivalent, experience with parking control hardware/software or strong tech aptitude, valid driver's license, strong math, communication, reasoning, and customer service skills. Adaptable, proactive, with the ability to work flexible shifts and handle diverse weather conditions.
Work Environment & Benefits: Moderate to loud noise, exposure to vehicle emissions and weather extremes. Compensation is $21/hour with benefits including medical, dental, vision, 401k, and paid time off. Must meet physical demands such as standing, walking, and reaching.
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