Customer Service Representative

About This Role

The Customer Service Representative handles customer communication, account information, order processing, and issue resolution for Cintas Corporation's first-shift service operation. This role supports internal partners and external customers through phone service, data entry, account reconciliation, reports, invoices, new accounts, and orders, including outbound calls and occasional projects.

Responsibilities

• Handle customer communication, account information, order processing, and issue resolution
• Support internal partners and external customers through phone service, data entry, account reconciliation, reports, invoices, new accounts, and orders
• Make outbound calls for follow-up
• Assist with occasional miscellaneous projects
• Answer customer calls and resolve issues promptly
• Enter information
• Prepare reports and invoices
• Process new accounts and orders

Requirements

• At least one year of customer service experience
• High school diploma or GED
• Clear communication skills
• Data accuracy skills
• Proficiency with Microsoft Word, Excel, and Outlook
• Proficiency with internet or intranet tools

Nice to have:

• Business-to-business account support experience
• Experience with heavy inbound and outbound calls and call transfers
• Proofreading and editing experience
• Bachelor's degree
• Three or more years of business-to-business account support
• Three or more years of heavy call volume and call transfers

Benefits

• Medical, dental, and vision plans (four medical plan options, including one at zero cost)
• 401(k) with company match
• Profit sharing
• Employee stock ownership
• Company-paid disability insurance
• Company-paid life insurance
• Company-paid accidental death and dismemberment insurance
• Paid time off
• Holidays
• Skills development
• Training
• Career advancement opportunities

Important Details

• Schedule: first shift

About the Company

Cintas Corporation is hiring for its service operation.