About This Role
Creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests is the core of this role. The Customer Service Representative is also responsible for new member sales and handling front desk tasks in a fitness club setting.
Responsibilities
- Greet and meet potential members, providing a great customer experience
- Answer phone calls in a polite and friendly manner to assist with questions or concerns
- Take info calls and tours
- Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information
- Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed
- Help maintain the neatness and cleanliness of the club
- Communicate questions, concerns or issues to a supervisor in a timely manner
Requirements
- Honesty and good work ethic
- Strong customer service skills
- Basic computer proficiency
- Standing and walking at least 75% of the shift
- Talking in person or on the phone at least 75% of the shift
- Ability to lift up to 50 lbs. less than 30% of the time
Benefits
- Free uniforms
- Opportunity for advancement
- Training and development
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
Important Details
- Employment type: Full Time/Part Time
About the Company
Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, with more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia. The company aims to enhance people’s lives with an affordable, high-quality fitness experience.
