About This Role
This Customer Service Representative role is one of the most important positions within the company, focusing on providing exceptional customer service in person and over the phone. The role involves keeping customers informed throughout their auto repair process, handling light accounts receivable, performing administrative duties, and assisting with the shop's day-to-day operations.
Responsibilities
- Perform receptionist duties and light bookkeeping/accounting work
- Welcome visitors by greeting them
- Answer questions and refer customers to the appropriate person
- Schedule customer appointments
- Determine customer needs in a calm and professional manner
- Input customer information into computer software efficiently and accurately
- Answer incoming phone calls in a timely and polite manner, clearly determine the purpose of the call, and answer/forward all customers' questions and/or concerns
- Make outbound calls to update customers about repair status and call insurance companies to follow up on status and payments
- Consistently check, sort, and forward emails
- Maintain a safe and clean reception area
- Create and manage both digital and hard copy filing systems for all insurance partners
- Perform other clerical work such as filing, photocopying, transcribing, faxing
- Take memos, maintain files, organize documents, etc.
- Perform accounting duties including accounts receivables and entering customer payments
- Manage inventory of office supplies and reorder when necessary
- Provide administrative support to the collision consultants and accountant
Requirements
- Must be at least 18 years of age
- Ability to perform in a fast-paced, sometimes stressful, and high-volume environment
- Proficiency in Microsoft Office Suite
- Professional attitude and appearance
- Trustworthy, high degree of integrity
- Excellent written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Ability to remain calm under pressure
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Excellent customer service attitude
Benefits
- Medical, Dental, and Vision insurance options for you and your family (this includes domestic partners)
- $50,000 employer-paid life insurance policy
- 401K plan with an employer match
- Employee Assistance Program includes confidential assistance in the following areas: Counseling from relationships to stress and substance abuse, Work/Life benefits including personal, financial, and legal issues, Self-Help benefits, Peak performance coaching, Lifestyle saving benefits for wellness, shopping, travel
