Customer Service Representative

About This Role

Caring for Domino's customers is the core of this role, ensuring positive experiences by handling calls, online orders, and in-person inquiries with professionalism and efficiency. Whether assisting with orders or resolving issues, your commitment to outstanding service will shine through.

Responsibilities

• Provide friendly and attentive service to customers both over the phone and in-person
• Assist customers with placing orders, customizing pizzas, and answering menu questions
• Upsell additional menu items and promotions to enhance customer satisfaction
• Handle inquiries, concerns, and complaints with empathy and professionalism
• Accurately enter orders into the system and process payments
• Maintain cleanliness and organization within the store

Requirements

• A team player who is punctual and has a positive attitude
• A fun and friendly person, who is comfortable talking to customers
• Ability to work efficiently in a fast-paced environment
• Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
• Excellent communication and interpersonal skills
• Flexibility to work evenings, weekends, and/or holidays
• At least 16 years of age

Benefits

• A fun, rewarding and fast-paced working environment
• Full training with an industry-leading brand
• Excellent career with great opportunities for internal promotion
• Awesome discounts on Pizza!

About the Company

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). The independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store.