About the role
Customer Service Representative
Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.
- Assist the Service Center Manager
- Take and deliver messages for the Service Center Manager and Account Managers
- Provide assistance to Drivers
- Prepare bills of lading and delivery receipts
- Maintain excellent communication with external and internal customers as well as interline companies
May be asked to assist with:
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Payroll
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Data entry
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Freight reports
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Driver collect reports
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Billing and filling
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Skillful in Microsoft Office Programs
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Excellent keyboarding skills
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Has worked in a fast paced environment and has excellent attention to detail
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Experience with handling a high volume of phone calls
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Exceptional communication and customer service skills
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Questions, answered
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