Customer Service Representative

About This Role

This Customer Service Representative position at U-Haul involves being the face of the company's service, assisting customers with their moving journeys, and ensuring equipment is inspected and maintained. The role suits a friendly, motivated individual who enjoys helping others and working as part of a supportive team.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept equipment returned from rental
• Install hitches and trailer wiring
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Participate in ongoing continuous U-Haul education through U-Haul University
• Other duties as assigned

Requirements

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Benefits

• On-the-job education
• $100 hiring bonus
• $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores
• Career stability
• Opportunities for advancement
• Mindset App Reimbursement
• Gym Reimbursement Program
• Health insurance & Prescription plans, if eligible
• Paid holidays, vacation, and sick days, if eligible
• Life insurance
• MetLaw Legal program
• MetLife auto and home insurance
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
• 401(k) Savings Plan
• Employee Stock Ownership Plan (ESOP)
• 24-hour physician available for kids
• Dental & Vision Plans
• Business travel insurance
• You Matter EAP
• LifeLock Identity Theft Protection
• Critical Illness/Group Accident Insurance
• Dave Ramsey’s SmartDollar Program

Important Details

• Work environment: involves moderate risks or discomforts requiring special safety precautions (e.g., working around moving parts or machines, fumes or irritant chemicals); may require protective clothing or gear such as masks, goggles, gloves or shields
• Physical demands: requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted

Application Process

• Schedule two hands-on working interviews and get paid for each

About the Company

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. Our motto is 'Hire Fast, Pay Fast.'