Customer Service Representative

About This Role

The Customer Service Representative is responsible for maintaining the cleanliness and sanitation of all assigned areas. This role involves performing janitorial duties and ensuring compliance with safety rules and company procedures.

Responsibilities

• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems and the environment

Requirements

• No specific education requirement
• 3-6 months training or experience preferred, or equivalent combination of education and experience
• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills
• Knowledge of cleaning methods and equipment
• Knowledge of the upkeep and care of cleaning equipment
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use
• Ability to lift and/or move up to 35 pounds

Nice to have:

• Bilingual
• Valid driver's license (may be required based on business needs)
• Acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements (if driving is part of duties)
• Completed all safety and task training certification
• Forklift certified (may be required)

Benefits

• Comprehensive benefit packages

Important Details

• Schedule: Monday-Friday, 6:00 AM-2:30 PM

About the Company

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces.