Customer Service Representative

About This Role

Serving customers with a friendly and attentive approach is central to this role, which involves handling sales transactions, maintaining store cleanliness, and managing merchandise. This position suits an individual who can work flexible shifts, including days, evenings, overnights, and weekends.

Responsibilities

• Provide prompt, excellent customer service in a courteous, friendly, and attentive manner
• Greet customers as they enter and thank them as they leave
• Offer assistance, suggestions, or recommendations to customers
• Ring up all sales on the cash register properly and accurately, handling money, checks, and other payment types
• Perform multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Report to work on time and follow the dress and appearance code
• Perform multi-function and cleaning duties necessary to maintain store cleanliness inside and out
• Perform basic upkeep and cleaning of all equipment in stores
• Inspect store facilities and equipment for safety, cleanliness, and proper working order
• Notify Store Manager of any equipment failure or maintenance/supply needs
• Complete build-to's for ordering/purchasing merchandise
• Receive and verify vendor deliveries
• Maintain adequate stock throughout the store and supplies in counter areas
• Rotate stock properly
• Place advertising and pricing signage inside or outside the facility, including marquees, ceilings, walls, and windows
• Control merchandise, cash shortages, and other selling expenses
• Assist in maintaining proper inventory levels and shift audits
• Keep accurate cash, sales, and inventory control records and account for variances
• Notify the Store Manager of any sales, cash, or inventory discrepancy
• Follow Company and/or brand guidelines for product breakage or spoilage
• Report all incidents including employee or customer injuries, theft, property damage, or improper sanitation or waste disposal to the Store Manager
• Report any situation in which unsafe, unlawful, or unethical conduct is or might be occurring
• Keep an accurate record of all shift and timekeeping paperwork
• May take inventory of supplies and equipment
• Attend job-related meetings (may be required to work irregular hours)
• Provide regular and predictable onsite attendance
• Perform other duties as assigned by the Store Manager

Requirements

• High school diploma or GED preferred
• Experience in retail sales preferred
• Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools