About the role
Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing. The position requires positive interpersonal skills including effective verbal and written communication skills.
- Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
- Processing billing and invoicing with tight turnaround times and attention to detail.
- Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
- Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
- Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when
necessary.
- Observe all company safety rules and assist in enforcement as appropriate.
- Other duties as assigned.
2nd shift
Shift Hours: Monday-Thursday 430pm-3:00am
Payrate: $22/hr
Weekend
Shift hours: Friday, Saturday & Sunday 6am-630pm
Payrate: $23/hr
Requirements:
- High School Diploma or GED; or equivalent combination of experience and education; Bachelor's degree in business or similar discipline preferred.
- 3 years verifiable customer service experience
- Strong written and verbal communication skills
- Outstanding computer and data entry skills
- Proficient in Microsoft Office suite
Req Benefits: ID Logistics offers a generous benefits package for eligible associates to include 401K with match, Health, Vision, Dental and vacation and sick time, among other competitive benefits. Compensation is determined based on several factors, including but no
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at ID Logistics was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.