Customer Service Representative

About This Role

This full-time role focuses on delivering high-quality support to customers through phone, email, chat, and other channels. The representative handles inquiries, resolves issues, and provides accurate information about products, services, and policies. It suits a candidate committed to enhancing customer experience and working in a fast-paced environment.

Responsibilities

• Deliver high-quality support to customers through phone, email, chat, and other channels
• Handle inquiries, resolve issues, and provide accurate information about products, services, and policies
• Document interactions
• Follow established procedures
• Escalate complex concerns when necessary
• Maintain service levels
• Contribute to customer satisfaction and experience initiatives by actively listening, demonstrating empathy, and identifying opportunities for improvement
• Collaborate with team members
• Adhere to performance metrics
• Participate in training and coaching sessions

Requirements

• Ability to perform effectively in Customer Service Representative roles and related customer-facing functions
• Strong Customer Support skills, including handling inquiries, troubleshooting issues, and managing escalations
• Focus on Customer Satisfaction through timely resolution, clear communication, and professional service
• Experience in Customer Service, with familiarity in call center or contact center operations
• Commitment to enhancing Customer Experience across multiple channels and touchpoints
• Excellent verbal and written communication skills in English
• Comfort working in an on-site, fast-paced environment, with flexible scheduling as needed
• Ability to learn new systems quickly, use CRM or ticketing tools, and follow defined processes
• Strong problem-solving skills, patience, and resilience when handling challenging interactions
• High school diploma or equivalent

Nice to have:

• Post-secondary education or relevant customer service experience

About the Company

Concentrix is a Fortune 500 technology and services leader that helps many of the world’s top brands build intelligent operations that deliver real-world results. The company designs, builds, and runs integrated human and AI solutions, using insights from billions of interactions to support over 2,000 complex organizations globally. With more than 20 years of operational experience, Concentrix focuses on turning AI ambitions into measurable, scalable performance. The organization partners with clients across major industries to solve challenging business problems and enhance customer experiences.