About the role
Job Title: Sr. Customer Service Rep
Location: Los Angeles, CA 90032
Duration: 3+ Months
Shift: 7:00 AM and 7:00 PM (8 hours shift)
Responsibilities include:
Answering, screening, and routing incoming and outgoing telephone calls.
Responding to inquiries through phone, email, text, and web-based communication systems.
Scheduling and confirming new and follow-up patient appointments.
Registering patients and verifying insurance eligibility.
Reviewing insurance benefits and communicating estimated patient financial responsibility.
Performing accurate data entry while maintaining data integrity.
Reconciling patient information as needed.
Routing messages to providers and clinical staff using multiple communication platforms.
Delivering exceptional customer service while maintaining professionalism, accuracy, and confidentiality.
Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions.
Qualifications
High school diploma or GED required.
Minimum of two (2) years of experience in a call center, customer service, and/or healthcare environment (or any combination of these experiences totaling two or more years).
Excellent interpersonal and customer service skills.
Ability to multitask in a fast-paced environment.
Excellent verbal and written communication skills.
Preferred Qualifications
Knowledge of HIPAA compliance.
Familiarity with various health insurance plans.
Knowledge of medical terminology.
Experience using medical scheduling or practice management systems.
Bilingual candidates (Spanish, Chinese, or other languages) are highly preferred.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Net2Source (N2S) was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.