Customer Service Representative

As a Customer Service Representative at Parker's Kitchen, you will provide fast, accurate, and friendly service, while helping store leadership maintain store-side operations, ensuring an exceptional experience for every customer, all while upholding the high standards Parker’s Kitchen is known for.

Essential Duties and Responsibilities:

Customer Service:

• Deliver exceptional customer service by addressing customer needs and resolving issues promptly and professionally.
• Speak honestly and act with integrity, upholding company values at all times.

Cash Handling & Transactions:

• Handle cash transactions, fuel transactions, and other retail shift duties as assigned.
• Responsible for alcohol, tobacco, lottery sales, and other age-regulated products.

Operational Duties:

• Ensure compliance with company policies, procedures, and safety regulations across all store activities.
• Attention to detail while multitasking.
• Stock and replenish inventory throughout the store, including food and beverage areas, to ensure products and supplies are consistently in stock.
• Perform all store housekeeping duties, including cleaning, dusting, sweeping, mopping, and emptying trash, to maintain a clean and organized environment.
• Assist the store leader with additional tasks as needed.
• Foster a collaborative learning environment by sharing expertise and assisting in the development of others.

Requirements:

• Must be 18 years of age or older to work in store operations.
• Must be 16 years of age to work in kitchen operations.
• Must have reliable transportation.
• Flexible availability is required, including nights, weekends, and holidays.

Physical Requirements:

• Ability to stand for extended periods, ranging from 8 to 10 hours.
• Ability to push or pull up to 50 pounds.
• Ability to multitask, perform repeated bending, standing, reaching, and occasionally lift up to 50 pounds.
• Comfortable working in environments with wet floors, temperature fluctuations, and loud noise levels.