About the role
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To ensure that customer experience with Telesales staff teams in UAE and different COE locations is of a superior nature by continuously monitoring calls and providing feedback and related coaching to frontline liners in order to enhance service quality.
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To manage the team and ensure that all activities are directed to meeting targets.
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To develop and implement strategies and objectives as well as set challenging target and ensure that these targets are achieved.
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To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.
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University Graduate (preferably with some finance / banking or math’s component).
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Excellent communication skills.
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Min 3 years’ experience in a sales / service environmen experience in an add), previous work in a role of Quality Assurance or Service Quality is an added advantage as well.
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Proven excellent listening skills.
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Analytical and conscious to detail.
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Computer literate.
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Positive attitude.
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Full knowledge of banks products, process and system information.
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