Customer Service Manager

Position Title:

Customer Service Manager

Category/Shift:

Salaried/Full-Time/Onsite

The Job You Will Perform:

• Responsible for providing overall direction and leadership to the customer support team.
• Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies.
• In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.
• Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements.
• Provide significant process and/or product expertise and be a subject matter expert resource for other team members.
• Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.

The Skills You Will Bring:

• High school diploma or GED
• Preferred Bachelor’s degree in a related field or related experience and/or training; or equivalent combination of education and experience.
• Preferred computer data-entry experience
• Five or more years of customer relations experience in the containers and packaging industry required; experience in the corrugated box industry strongly preferred.
• Builds Effective Teams
• Collaborates
• Customer focus
• Decision quality
• Directs Work
• Drives Engagement
• Ensures Accountability
• Manages conflict