Customer Service Manager

About This Role

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast-paced retail environment. In this role, you lead front-end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

Responsibilities

• Ensure safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures
• Handle customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience
• Monitor Front End operations to ensure proper associate coverage, coordinate breaks, and provide support to outlying registers to maintain efficient customer flow
• Train associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements
• Oversee purchase, return, and exchange transactions, provide approvals when required, assist with correcting errors, and verify processes are followed in accordance with Company guidelines
• Ensure EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately
• Prepare registers for daily opening and closing, support cashiers by providing change as needed, maintain appropriate front-end cash levels, and complete audits to ensure register accuracy
• Oversee and promote company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs
• Manage overnight hours effectively and plan accordingly to stay energized and focused
• Effectively manage work hours and plan ahead to maintain energy and focus throughout the shift
• Handle a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time

Requirements

• Age: 16 or older
• Perform physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Perform repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards