About This Role
Leading by example and empowering a team to deliver outstanding service is at the heart of this Customer Service Manager role. Reporting to the Store Manager, you will proactively manage store-wide service routines, coach colleagues, and build strong relationships across departments to ensure smooth operations in checkout and service areas.
Responsibilities
- Lead and empower the team to deliver exceptional service, listening to customer feedback and reacting quickly to keep standards high
- Manage team scheduling, attendance, and talent development, delivering training so colleagues have the confidence to work flexibly across departments
- Work alongside other store managers to lead a supportive, performance-driven department, guiding colleagues to work with purpose against all sales and service targets
- Plan resources thoroughly, manage daily team routines, and build strong working relationships with other operating departments across the store
Requirements
- Proven experience managing a team in a fast-paced environment, taking a proactive leadership role within the store
- Communicates naturally, shares best practices, and builds great working relationships across all store areas
- Active listener who responds effectively to customer and colleague feedback, remaining flexible and adaptable to change while challenging constructively when needed
- Takes a practical approach to managing department routines, ensuring high store standards, clear resource planning, and market-leading product availability
Benefits
- Generous holiday entitlement
- Discretionary bonus scheme
- 15% discount in supermarkets and convenience stores from the day you join
- Additional 10% discount card for a friend or family member
- Genuine career progression and development opportunities
- Subsidised in-store cafe or shop floor ranges
- Free parking
- Competitive pension and life assurance
- Healthcare / Wellbeing benefits including Aviva Digital GP
- 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
- Optional payroll charity donations
- A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
About the Company
From a Bradford market stall to nationwide stores and home delivery, the company has always put customers at the heart of everything it does.
