About the role
Job Title: Customer Service Executive - Voice Process Location: Bangalore
Job Type: Full Time
Experience: Minimum 1 Year in Voice/Call Center Process
Work Mode: Work From Office
Job Responsibilities
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Handle customer calls and resolve loan/servicing-related queries.
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Provide accurate information and ensure timely issue resolution.
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Handle customer complaints and escalate issues when required.
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Maintain accurate customer/loan information in the system.
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Achieve productivity and call-handling targets while maintaining service quality.
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Follow company policies, compliance guidelines, and service standards
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Requirements
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Minimum 1 year of voice process/call center experience is mandatory.
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Excellent English communication skills - No Exception.
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Graduate preferred; undergraduate candidates must have 1+ year voice process experience.
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Good communication, problem-solving, and interpersonal skills.
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Mortgage/loan servicing experience will be an advantage.
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No Backend / No Lead Generation role.
Work Details Working Days: 5 Days
Week Offs:Split Offs
Shift:06:30 PM - 03:30 AM IST (9-hour shift)
Cab Facility:Provided
Interview Rounds: HR + 2 Rounds
Location: Bangalore
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