About the role
Process:- Customer Service Executive - Inbound Process
Location: Turbhe, Navi Mumbai
Employment Type: Full-Time
Job Summary:
We are hiring experienced Voice Inbound Executives for a leading BFSI process. The role involves handling inbound customer calls, addressing banking-related queries, and delivering high-quality customer service while complying with industry standards.
Key Responsibilities:
- Handle inbound customer calls related to banking and financial services
- Resolve customer queries efficiently and accurately
- Maintain high standards of customer satisfaction and service quality
- Adhere to process guidelines, compliance requirements, and call quality standards
- Document customer interactions and update systems accurately
Eligibility Criteria:
- Minimum 12 months of experience in Customer Service within Banking/BPO/BFSI
- Graduation is mandatory
- Versant Level 5 communication skills required
- Strong verbal communication and interpersonal skills
- Ability to work in rotational shifts
Salary:
- Up to 32,000 CTC
Shift Details:
- Rotational shifts
Interview Process:
- HR Round
- Operations Round (Face-to-Face)
- Aptitude Test
- Client Interview (Face-to-Face)
How to Apply ?
Interested candidates can share their CVs on WhatsApp on the number below
Contact Person:- HR Sakshi
Mob NO:- 84325 37262
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