About the role
· Dealing with customer enquiries via inbound calls
· CBD Area / Standard Office Hours (Monday - Friday)
· Min 1 year call centre customer service experience (Experience in Financial industry is a plus!)
· 1 Year Contract (Highly renewable / convertible)
Job Responsibilities:
· Handle customer enquiries via inbound phone calls and digital channels with professionalism and care
· Ensure accurate and timely updates in our CRM system
· Proactively cross-sell and promote our insurance products when opportunities arise
· Meet key performance indicators (KPIs) and maintain service quality standards
· Collaborate with internal teams to improve processes and customer experience
· Resolve issues efficiently while maintaining a positive customer journey
· Stay up to date with product knowledge and participate in continuous learning
What You'll Bring:
· Min 1 year Customer service experience in a Contact Centre environment is a MUST!
· Strong communication and problem-solving skills
· Bilingual is preferred to deal with people from all walks of life
· Passionate about customer care and creating positive outcomes
· Proficient in Microsoft Office and comfortable with contact centre systems
· Insurance certification (General or Health) is an advantage
Why Join Us?
Supportive team environment
Career development opportunities
Be part of a company that values service excellence and continuous improvement
Should you be keen, please send your cv
I regret to inform you that only shortlisted candidates will be notified.
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