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Customer Service Associate-Voice

Accenture

RemoteFull timeMid levelPosted today
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About the role

Skill required: HM- Utilization Management - Healthcare Management

Designation: Customer Service Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

What would you do
Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrow
HM- Utilization Management involves evaluating the necessity, appropriateness, and efficiency of healthcare services. The goal is to ensure patients receive the right care while managing costs effectively. Responsibilities include reviewing medical records, coordinating with healthcare providers, and making coverage decisions. This role requires strong analytical skills and knowledge of healthcare regulations. It is essential for optimizing resource use and improving patient outcomes.
The administration of hospitals, outpatient clinics, hospices, and other healthcare facilities. This experience includes day to day operations, department activities, medical and health services, budgeting and rating, research and education, policies and procedures, quality assurance, patient services, and public relations.

What are we looking for

  • Healthcare Utilization Management

  • Ability to work well in a team

  • Adaptable and flexible

  • Commitment to quality

  • Process-orientation

  • Written and verbal communication

  • Health Insurance Portability Accountability Act (HIPAA)

    Roles and Responsibilities:

  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

  • Your expected interactions are within your own team and direct supervisor

  • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

  • The decisions that you make would impact your own work

  • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

  • Please note that this role may require you to work in rotational shifts

    Qualification Any Graduation

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