Customer Service Associate

About This Role

Caring for customers by delivering friendly service and helping them find what they need is central to this retail position. This role ensures a fast and friendly checkout experience and involves various merchandise duties to maintain store standards.

Responsibilities

• Deliver friendly customer service, help customers shop the store, and find what they’re looking for
• Ensure all customers receive a fast and friendly checkout experience
• Complete truck unloading and merchandise duties throughout the store
• Maintain store recovery standards to deliver Brand Promises
• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations
• Promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross-train in Custom Framing selling and production
• Perform other duties as assigned

Requirements

• Retail and/or customer service experience preferred
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Ability to lift heavy boxes and access high shelves by ladder or similar equipment
• Must satisfy federal, state, and local legal requirements of the job
• Must be at least sixteen (16) years or older

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services